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Journal article

Callcenterkonference 7.-8. marts 2006

In Unknown Title — 2005, Volume 1, pp. 1-4

By Pedersen, Merete1

From

Department of Management Engineering, Technical University of Denmark1

På konferencen præsenteres resultaterne af et 3-årigt EU-projekt om udvikling af arbejdet i callcentre. Over 700 medarbejdere i 3 store virksomheder har deltaget i projektet. Projektets mål har været at udvikle nye koncepter for kompetence og organisation i callcentre. Der har samtidig været fokus på at forbedre effektivitet, servicekvalitet, fleksibilitet og arbejdsmiljøet i callcentrene.

Language: Danish
Year: 2005
Pages: 1-4
Types: Journal article

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