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Conference paper

Location-Based Services and Privacy in Airports

From

IT University of Copenhagen1

Safety, Reliability and Human Factors, Department of Management Engineering, Technical University of Denmark2

Department of Management Engineering, Technical University of Denmark3

This paper reports on a study of privacy concerns related to location-based services in an airport, where users who volunteer for the service will be tracked for a limited period and within a limited area. Reactions elicited from travellers at a field trial showed 60% feeling to some or to a large degree more secure with the system in operation.

To provide a background for the privacy study we also describe services provided by the tracking facility and the infrastructure behind it as well as the design and evaluation activities we used. Based on project results including a large number of comments from passengers, we discuss factors influencing passengers’ acceptance and appreciation of location-based services in airports.

Language: English
Publisher: Springer Berlin / Heidelberg
Year: 2009
Pages: 168-181
Proceedings: Conference on Human-Computer Interaction
Series: Lecture Notes in Computer Science
ISBN: 3642036546 , 3642036554 , 9783642036545 and 9783642036552
ISSN: 03029743
Types: Conference paper
DOI: 10.1007/978-3-642-03655-2_21
ORCIDs: Alapetite, Alexandre and Andersen, Henning Boje

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