Conference paper · Book chapter
Analysis of Emergency Room Episodes Duration Through Process Mining
This study presents the proposal of a performance analysis method for ER Processes through Process Mining. This method helps to determine which activities, sub-processes, interactions and characteristics of episodes explain why the process has long episode duration, besides providing decision makers with additional information that will help to decrease waiting times, reduce patient congestion and increment quality of provided care.
By applying the exposed method to a case study, it was discovered that when a loop is formed between the Examination and Treatment sub-processes, the episode duration lengthens. Moreover, the relationship between case severity and the number of repetitions of the Examination-Treatment loop was also studied.
As the case severity increases, the number of repetitions increases as well.
| Language: | English |
|---|---|
| Publisher: | Springer Verlag |
| Year: | 2019 |
| Pages: | 251-263 |
| Proceedings: | 16th International Conference on Business Process Management |
| Series: | Lecture Notes in Business Information Processing |
| Journal subtitle: | Bpm 2018 International Workshops, Sydney, Nsw, Australia, September 9-14, 2018, Revised Papers |
| ISBN: | 3030116409 , 3030116417 , 9783030116408 and 9783030116415 |
| ISSN: | 18651356 and 18651348 |
| Types: | Conference paper and Book chapter |
| DOI: | 10.1007/978-3-030-11641-5_20 |
| ORCIDs: | 0000-0003-3004-8702 , 0000-0002-3326-4147 and Burattin, Andrea |
