Journal article
Systematic Problem Solving in Production: The NAX Approach
Technical University of Denmark1
Department of Management Engineering, Technical University of Denmark2
Management Science, Department of Management Engineering, Technical University of Denmark3
Implementation and Performance Management, Management Science, Department of Management Engineering, Technical University of Denmark4
This paper outlines the NAX problem solving approach developed by a group of problem solving experts at a large Danish Producer of medical equipment. The company, “Medicmeter” is one of Denmark’s leading companies when it comes to lean and it has developed a strong problem solving culture. The main steps of the approach are to extensively gather direct detailed process knowledge at the actual process, assemble a team that systematically builds on each other ideas, apply team thinking in a structured way to get a rapid and very deep understanding of the problem, and conducting a structured deselection of hypothetical causes to uncover the true root causes.
What sets this approach apart from other is that it contains a guide of how to facilitate these steps. A case study was performed in a production department at Medicmeter to demonstrate its effectiveness and reproducibility. It resulted in a close to 60% reduction of the issue concerned.
Language: | English |
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Publisher: | IEEE |
Year: | 2017 |
Pages: | 49-57 |
ISSN: | 19374178 and 03608581 |
Types: | Journal article |
DOI: | 10.1109/EMR.2017.2667178 |
ORCIDs: | Edwards, Kasper |
Companies Knowledge based systems Manufacturing Medicmeter NAX problem solving approach Problem-solving Production Systematics Visualization Weapons biomedical equipment hypothetical structured deselection lean production medical equipment problem solving production engineering production management quality management systematic problem solving teamwork