Journal article
Drivers of usability in product design practice: induction of framework through a case study of three product development projects
Delft University of Technology1
Innovation, Department of Technology, Management and Economics, Technical University of Denmark2
Design, Innovation, Department of Technology, Management and Economics, Technical University of Denmark3
Department of Technology, Management and Economics, Technical University of Denmark4
Ulsan National Institute of Science and Technology5
In a case study of the development of three electronic consumer products, we traced the origins of usability issues. Based on the data collected, an initial, explanatory framework was induced of important drivers of usability in product design. We conclude that – while usability methods mostly focus on gaining knowledge about users and usability issues – in many instances the primary cause of usability problems seems to be a lack of design freedom to implement usability-improving design changes.
In addition, the organisational context seemed to influence the design process considerably. Thus, it can be concluded that to conduct user-centred design effectively, the design process should be considered holistically and the organisational context should be taken into account.
Language: | English |
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Year: | 2019 |
Pages: | 139-179 |
ISSN: | 18726909 and 0142694x |
Types: | Journal article |
DOI: | 10.1016/j.destud.2018.06.002 |
ORCIDs: | 0000-0003-0923-7357 and Daalhuizen, Jaap |
case study design practice product development usability user centred design