Journal article
The impact of product configurators on lead times in engineering-oriented companies
University of Southern Denmark1
Operations Management, Department of Management Engineering, Technical University of Denmark2
Department of Management Engineering, Technical University of Denmark3
Engineering Design and Product Development, Department of Management Engineering, Technical University of Denmark4
This paper presents a study of how the use of product configurators affects business processes of engineering-oriented companies. A literature study shows that only a minor part of product configuration research deals with the effects of product configuration, and that the ones that do are mostly vague when reporting the effects of configurator projects.
Only six cases were identified, which provide estimates of the actual size of lead time reduction achieved from product configurators. To broaden this knowledge, this paper presents the results of a study of 14 companies concerning the impact of product configurators on business processes related to the creation of quotes and detailed product specifications.
The study documents impressive results of the application of configurator technology. For example, in the data retrieved the use of configurators was estimated to have implied up to a 99.9% reduction of the quotation lead time with an average estimated reduction of 85.5%.
| Language: | English |
|---|---|
| Publisher: | Cambridge University Press |
| Year: | 2011 |
| Pages: | 197-206 |
| ISSN: | 14691760 and 08900604 |
| Types: | Journal article |
| DOI: | 10.1017/S0890060410000636 |
| ORCIDs: | Hvam, Lars and Mortensen, Niels Henrik |
