Conference paper
Operational benchmarking of Japanese and Danish hopsitals
This benchmarking model is designed as an integration of three organizational dimensions suited for the healthcare sector. The model incorporates posterior operational indicators, and evaluates upon aggregation of performance. The model is tested upon seven cases from Japan and Denmark. Japanese hospitals focus on productivity and reducing errors provide operational benefits, which primarily is achieved by high degree of overwork among staff.
Danish hospitals on the contrary pay the price of productivity, with focus on pleasing caring needs of the patient and limiting overwork among employees.
Language: | English |
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Year: | 2010 |
Proceedings: | 17th International Annual European Operations Management Association Conference |
Journal subtitle: | Managing Operations in Service Economies |
ISBN: | 9729984735 and 9789729984730 |
Types: | Conference paper |
ORCIDs: | Jacobsen, Peter |