Conference paper
Control and trust impact on outsourcing
Department of Management Engineering, Technical University of Denmark1
Management Science, Department of Management Engineering, Technical University of Denmark2
Operations Management, Management Science, Department of Management Engineering, Technical University of Denmark3
Technology and Innovation Management, Department of Management Engineering, Technical University of Denmark4
Office for Study Programmes and Student Affairs, Administration, Technical University of Denmark5
This paper examines the relationships between control, trust and inter-organizational learning in outsourcing relationships, focusing on the question: How do different trust and control strategies affect the sharing and withholding of knowledge between client and vendor? Four studies are conducted; one, large international client company and three of its vendors.
Based on these cases and a literature review, various trust and control strategies are examined, and factors influencing the mutual knowledge interaction are identified. The results show an internal disagreement among managers in the client company similar to the general disagreement between proponents of cost transaction theory and relational exchange theory respectively.
The vendors express no hesitation to withhold especially proactive knowledge of relevance for the client when they are dissatisfied by the information and/or trust level offered by the client. Implications for more optimal client vendor relationships are developed as well as suggestions for further research.
| Language: | English |
|---|---|
| Year: | 2017 |
| Proceedings: | EURAM 2016 |
| Types: | Conference paper |
| ORCIDs: | Herbert-Hansen, Zaza Nadja Lee and Schmidt, Andreas Strøjer Tynan |
