Journal article
Future research on information technology in knowledge management
Department of Technology, Management and Economics, Technical University of Denmark1
University of Applied Sciences Potsdam2
University of Suffolk3
Engineering Systems Design, Innovation, Department of Technology, Management and Economics, Technical University of Denmark4
Innovation, Department of Technology, Management and Economics, Technical University of Denmark5
Copenhagen Center for Health Technology, Centers, Technical University of Denmark6
Implementation and Performance Management, Innovation, Department of Technology, Management and Economics, Technical University of Denmark7
Over the past two decades, knowledge management (KM) and the use of information technologies (IT) has attracted increasing interest. IT is widely considered as a vital part of KM, providing means for knowledge creation, sharing, and capture. However, failures of KM in organizational practice are often attributed to an overemphasis of IT.
Although KM and IT seem inextricably linked, research still struggles to identify a proper composition of the two. Via input from a global panel of KM experts from academia and practice (n = 222), we identify social software; consumerization (of knowledge); human factors; and the redesign of work, systems, and practices as future key research areas.
These are contrasted with review papers proposing research in technologies aimed at supporting KM. On this basis, we present a future research agenda that should enhance the relationship between KM and IT, including their intersection through technology enablers.
| Language: | English |
|---|---|
| Year: | 2019 |
| Pages: | 277-296 |
| ISSN: | 10991441 and 10924604 |
| Types: | Journal article |
| DOI: | 10.1002/kpm.1601 |
| ORCIDs: | Sarka, Peter , 0000-0001-8720-6375 , Maier, Anja M. and Ipsen, Christine |
