Journal article
E-commerce and its impact on operations management
Department of Management, University of Massachusetts, 285 Old Westport Road, North Dartmouth, MA 02747-2300, USA1
Department of Industrial Engineering and Management, Mehran University of Engineering and Technology, Jamshoro, Sindh, Pakistan2
Department of Management, Marketing and Information Systems, University of Central Arkansas, Conway, AR 72035, USA3
Electronic commerce (EC) is possibly the most promising application of information technology witnessed in recent years. It is revolutionizing supply-chain management and has enormous potential for manufacturing, retail and service operations. The tremendous importance of EC has prompted us to write this paper.
We have attempted to define e-commerce and examine major EC elements that link organizational systems. The application of EC in manufacturing, retailing and service operations is examined, and a framework for describing EC components and their role in different areas of an organization is proposed. Finally, we summarize our findings and conclusions.
| Language: | English |
|---|---|
| Year: | 2002 |
| Pages: | 185-197 |
| ISSN: | 09255273 and 18737579 |
| Types: | Journal article |
| DOI: | 10.1016/S0925-5273(01)00191-8 |
