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Journal article

Simulation - Et effektivt redskab til design og udvikling af kundevendte processer

In Effektivitet — 2012, Issue 2, pp. 10-11

By Edwards, Kasper1,2; Broberg, Ole1,2,3

From

Department of Management Engineering, Technical University of Denmark1

Production and Service Management, Department of Management Engineering, Technical University of Denmark2

Engineering Systems Group, Production and Service Management, Department of Management Engineering, Technical University of Denmark3

Mange virksomheder har blikket stift rettet mod udvikling af produktet ud fra et fagligt perspektiv, men kundens møde med produktet er afgørende for kundens opfattelse. En dårligt designet produkt/service-leverance medfører, at kunden ikke kommer tilbage. Simulation er et effektivt redskab til design af produkt/service leverancen, som tillader hurtig udvikling med inddragelse af alle relevante perspektiver.

Denne artikel bygger på et forskningsprojekt på herlev Hospital hvor patient-relaterede processer på gynækologisk ambulatorium blev udviklet gennem simulation

Language: Danish
Year: 2012
Pages: 10-11
ISSN: 09032266
Types: Journal article
ORCIDs: Edwards, Kasper and Broberg, Ole

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