Journal article
Assessing Organizational Capabilities: Reviewing and Guiding the Development of Maturity Grids
Department of Management Engineering, Technical University of Denmark1
Production and Service Management, Department of Management Engineering, Technical University of Denmark2
Engineering Systems Group, Production and Service Management, Department of Management Engineering, Technical University of Denmark3
University of Cambridge4
Managing and improving organizational capabilities is a significant and complex issue for many companies. To support management and enable improvement, performance assessments are commonly used. One way of assessing organizational capabilities is by means of maturity grids. Whilst maturity grids may share a common structure, their content differs and very often they are developed anew.
This paper presents both a reference point and guidance for developing maturity grids. This is achieved by reviewing existing maturity grids and by suggesting a roadmap for their development. The review of more than twenty maturity grids places particular emphasis on embedded assumptions about organizational change in the formulation of the maturity ratings.
The suggested roadmap encompasses four phases: planning, development, evaluation and maintenance. Each phase discusses a number of decision points for development, such as the selection of process areas, maturity levels and the delivery mechanism. An example demonstrating the roadmap’s implementation in industrial practice is provided.
The roadmap can also be used to evaluate existing approaches. In concluding the paper, implications for management practice and research are presented.
| Language: | English |
|---|---|
| Publisher: | IEEE |
| Year: | 2012 |
| Pages: | 138-159 |
| ISSN: | 15580040 and 00189391 |
| Types: | Journal article |
| DOI: | 10.1109/TEM.2010.2077289 |
| ORCIDs: | Maier, Anja |
Communication design science interface management maturity grid maturity matrix maturity model new product development organizational capabilities organizational change performance assessment process improvement project management quality management
Analytical models Capability maturity model Companies Industries Knowledge management Project management decision making decision points delivery mechanism industrial practice maintenance engineering management of change management practice maturity grid development maturity ratings organisational aspects organizational planning strategic planning
