Book chapter · Conference paper
Fraud Risk Modelling: Requirements Elicitation in the Case of Telecom Services
Telecom providers are losing tremendous amounts of money due to fraud risks posed to Telecom services and products. Currently, they are mainly focusing on fraud detection approaches to reduce the impact of fraud risks against their services. However, fraud prevention approaches should also be investigated in order to further reduce fraud risks and improve the revenue of Telecom providers.
Fraud risk modelling is a fraud prevention approach aims at identifying the potential fraud risks, estimating the damage and setting up preventive mechanisms before the fraud risks lead to actual losses. In this paper, we highlight the important requirements for a usable and context-aware fraud risk modelling approach for Telecom services.
To do so, we have conducted two workshops with experts from a Telecom provider and experts from multi-disciplinary areas. In order to show and document the requirements, we present two exemplary Telecom fraud scenarios, analyse and estimate the impacts of fraud risks qualitatively.
| Language: | English |
|---|---|
| Publisher: | Springer |
| Year: | 2017 |
| Pages: | 323-336 |
| Proceedings: | 8th International Conference on Exploring Services Science |
| Series: | Lecture Notes in Business Information Processing |
| Journal subtitle: | 8th International Conference, Iess 2017, Rome, Italy, May 24-26, 2017, Proceedings |
| ISBN: | 3319569244 , 3319569252 , 9783319569246 and 9783319569253 |
| ISSN: | 18651356 and 18651348 |
| Types: | Book chapter and Conference paper |
| DOI: | 10.1007/978-3-319-56925-3_26 |
Big Data/Analytics Business IT Infrastructure Computer Appl. in Administrative Data Processing Computer Science Fraud modelling Fraud risk Information Storage and Retrieval Information Systems Applications (incl. Internet) Requirement elicitation Risk assessment Service security Software Engineering Telecommunication
