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Conference paper

From product to service orientation in the maritime equipment industry: a case study

In Manufacturing Systems and Technologies for the New Frontier — 2008, pp. 515-518

By Matzen, Detlef1,2; McAloone, Timothy Charles1,2

Edited by Kimura, Fumihiko; Ueda, Kanji; Mitsuishi, Mamoru

From

Engineering Design and Product Development, Department of Management Engineering, Technical University of Denmark1

Department of Management Engineering, Technical University of Denmark2

In the shipping industry, operational performance of ships and their equipment is crucial to business. Suppliers of machinery and equipment are aware of this situation and see business development potential in setting up service systems that are dedicated to ensuring the performance of their products in operation.

In this paper we present a case study of a shipping equipment manufacturer that is currently shifting business focus from manufacturing towards services delivery. Using a modelling scheme to differentiate and categorise different development tasks within the frame of business development towards service oriented business, the case delivers insights into the broader context and product related parameters influencing the options and requirements for service system development.

Language: English
Publisher: Springer
Year: 2008
Edition: 1
Pages: 515-518
Proceedings: The 41st CIRP Conference on Manufacturing Systems
Journal subtitle: 41st Cirp Conference on Manufacturing Systems
ISBN: 1848002661 , 184800267X , 184800267x , 9781848002661 and 9781848002678
Types: Conference paper
DOI: 10.1007/978-1-84800-267-8
ORCIDs: McAloone, Timothy Charles
Keywords

Case Study Communities Competencies Design Ecodesign Environment Industry implementation PSS Product Service System Product development Product life Requirements Service Design Tools

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