Healthcare performance data turned into decision support

This paper has focused on identifying the determinants having direct impact on levels of employee absence in a healthcare organization seen from a practical viewpoint. Exploiting the acquired knowledge, a management framework is proposed giving hospital managers an overview of the determinant’s respective levels.

The data foundation consists of employee satisfaction surveys exclusively, stemming from two Danish public hospitals. The framework comprises of four major clustered factors being 1) general satisfaction, 2) fairness, 3) reliance, and 4) cooperation; the last three covered by the term social capital.

Use of the framework enables potentially greater impact of future initiatives.